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Avaya Cloud Office now available in the UK

Avaya and RingCentral have announced the UK commercial availability of the Avaya Cloud Office by RingCentral solution. Avaya Cloud Office is a simple and reliable solution enabling users to call, meet, message and access business apps across multiple devices, anywhere via a single platform. The company has also added several key new features and capabilities including tools to help migrate customers more efficiently and effectively.

“We are very excited that Avaya Cloud Office is now available in the UK, providing businesses with a compelling public cloud option for intuitive and integrated communications and collaboration,” said Steve Joyner, Managing Director, Avaya UK&I. “With organisations’ ways of working constantly evolving, we believe that Avaya Cloud Office, as a subscription-based solution, will be able to offer the flexibility and agility that customers are demanding from technology providers nowadays. In addition to providing customers with a better way to call, meet, message and more, the rollout of our Avaya Cloud Office unified communications as a service (UCaaS) solution continues our own transformation as a cloud, software and services innovator.”

“It is now more important than ever before that vendors in UC&C are able to provide UCaaS for clients both new and potential,” said Oru Mohiuddin, Research Manager Enterprise Communications & Collaboration, IDC. “According to IDC Europe forecast, UCaaS will grow at a compounded annual growth rate of 23.3% between 2019 and 2022, which is higher than the 17.1% anticipated during the pre-covid-19 period. This is to help facilitate remote collaboration as working from home becomes the new norm in the post crisis period. It is, however, not just enough to provide UCaaS – it needs to be customizable, flexible, modular, agile, frictionless, scalable, omnichannel and secure to cater to the varying needs of enterprises.”

With 85 percent of companies using two or more disparate collaboration applications to meet customer and end-user requirements, Avaya Cloud Office provides an all-in-one solution and just one app that delivers seamless collaboration across multiple channels and more than 130 ready-to-use integrations, enhancing the way organisations communicate with customers, partners and colleagues. By enabling voice calls, team messaging, meetings, conferencing, file sharing and more, Avaya Cloud Office empowers workforces to call, meet and message seamlessly from devices of all kinds, from wherever they are.

“The way we work continues to change as we see real examples of digital transformation accelerating rapidly across businesses of all sizes,” said Dennis Kozak, SVP, Business Transformation, Avaya. “Nothing is more critical to a business than communications and we have seen unprecedented uptake of our collaboration solutions as a result of the new working environment we are all experiencing. Organizations of all kinds are quickly adopting solutions that provide a single integrated platform to seamlessly manage communications with customers and employees, across multiple devices.”

To help meet the anticipated demand for Avaya Cloud Office in the UK, Avaya has put in place a Master Agent Programme to help accelerate sales of Avaya Cloud Office to its core audience of small and medium-sized businesses. This programme aims to make the transition to cloud software and unified communications smoother and easier for sellers, channel partners and customers. To-date, Avaya has announced Master Agent partnerships with ScanSource, Westcon UK and Avant.

Since its US introduction in March 2020, Avaya Cloud Office has added enhanced features, including:

•Expanded support for Avaya endpoint devices to ensure users have the solution for their needs. The additional device support also extends the rich meeting capabilities of Avaya Cloud Office into conference rooms, providing high fidelity sound quality.
•Migration Tools and features to facilitate the transition of customers on previous Avaya UC premise-based platforms to Avaya Cloud Office, enabling them to seamlessly access the feature rich UCaaS capabilities of calling, meetings, messaging and more – all based in the cloud.
•Additional features like Call Park and Page that allow customers to transition from existing Avaya platforms without changing the current processes they use every day.
•Over 130 integrations on the Avaya Cloud Office App Gallery leveraging desktop software tools, like Google Docs or O365, that people use every day, creating a seamless experience that eliminates the need to switch between applications.

“Organisations need modern cloud communications solutions to remain connected and accelerate business outcomes,” said Anand Eswaran, president and chief operating officer, RingCentral. “Avaya Cloud Office enables businesses to keep moving forward and helps ensure that customers have the necessary solutions at their fingertips to connect, communicate, and collaborate effectively. Ever since we launched in the US market, we have seen tremendous uptick for Avaya Cloud Office by the extensive and trusted ecosystem that Avaya has nurtured for many years.”

Also announced today is an Avaya Cloud Office promotional offer, providing customers who sign up now with a full free month of service and 20% discount. Customers will get free Basic Avaya Cloud Office Implementation, discounts on Avaya Cloud Office Professional Migration Services, and discounts on select desk phones.

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David Dungay

Editor - Comms Business Magazine