Avaya Enhances UC with New Speech to Text Solution

Workers can now read their voice mail messages on their mobile devices or computers with a new Speech to Text solution from Avaya. The unified communications solution, a joint development of Avaya, Mutare Software and SpinVox, is the first of its kind for enterprises and solves the issue of retrieving voice messages when audio access may be a challenge.

Avaya Speech to Text is an easily deployed, integrated, secure solution that improves employee productivity, workgroup collaboration and responsiveness. By converting a voice mail message into a text format delivered as an email with an optional voice attachment, business users can quickly view and respond to the content of a voice mail at any time from any email-enabled device or smartphone. Employees can read, prioritise and act on voice mails as soon as they are received to keep decision-making and work in progress.

The solution eliminates the need to replay the message to copy names, numbers and “to-dos.” Instead, a discreet text or email message allows employees to keep written records and respond via email or voice with a simple push of a button. The converted messages can be saved and searched by the employee or business for future reference, which helps improve compliance in industries subject to record-retention regulations.

End-to-end security is provided for both formats of transmitted messages, text and audio attachment, with encryption applied from the voice mail box through all stages of the conversion process.

Avaya Speech to Text solution is available for Avaya Modular Messaging unified messaging and includes Mutare Software’s EVM Enhanced Voice Mail gateway and SpinVox Speech to Text messaging service. The solution works with any email system and any connected mobile device. Text messages are delivered with personalised Caller ID, including the name, email and phone number and the optional audio attachment.

The solution is available only in North America at present.

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