The new solution, say Avaya, reduces complexity, saves money and puts advanced unified communications and contact centres within easy reach.
The Avaya Aura midsize solution for enterprises is one of first in the industry to use standards-based virtualisation technology for real-time communications. Virtualisation -- the use of software to allow a single piece of hardware to run multiple applications at the same time -- will be the de facto method for Avaya to deploy applications going forward.
Called Avaya Aura System Platform, this unique, real-time virtualisation technology enables unmodified versions of Avaya Communication Manager, Voice Messaging, SIP Enablement Services, Application Enablement Services, Utility Services and Media Services to be deployed on a single server. The Avaya Aura midsize solution for enterprises uses System Platform with standard, commercial servers certified by Avaya to deliver the security, scalability and resiliency which businesses need for their mission-critical communications.
Avaya says the benefits of their Aura midsize solution for enterprises include: pp to 75 percent reduction in hardware, power and cooling and maintenance requirements for a low total cost of ownership and a more environmentally friendly approach, a simplified installation and ongoing management with integrated services for administrators, powerful wizards and self-use administration enable the entire solution to be remotely deployed in 1-2 hours. Additionally say the vendor, high resiliency with built in remote monitoring, no single point of failure and an optional backup server for redundancy.
“When we launched Avaya Aura in May, it provided a breakthrough solution for large enterprises looking to run their unified communications and contact centre systems more efficiently," said Alan Baratz, president, Global Communications Systems and senior vice president at Avaya. “With the release of Avaya Aura midsize solution for enterprises, we provide the same, high-performing functionality to even more businesses.”
Customers can also easily add Avaya Contact Center Express (CCE), a multi-channel contact centre solution for mid-size enterprises to deliver sophisticated customer service capabilities using an array of features including a unified desktop display, advanced multimedia tools and integration to CRM software including Microsoft Dynamics CRM.