A new report from Gartner Inc. on the 2005 global contact centre market shows that Avaya to be the market leader with 39.1% of all contact centre agents – more than triple the share of the company's closest competitor. The Gartner report also shows that Avaya leads each region of the global contact centre market, including:
Asia Pacific with a 54% share (44.4 points ahead of the closest competitor).
North America with a 41.1% share (28.1 points ahead of the closest competitor).
Latin America with a 32.8% share (10.1 points ahead of the closest competitor).
Europe, the Middle East and Africa with a 31.4% share (more than 20.7 points ahead of the closest competitor).