Avenir Telecom’s online partner portal has been advanced further with the addition of brand new Retention and Churn Management Tools.
The Retention Tool provides partners with current data for all their O2 customers, including contract end dates and a list of the customer base which is eligible for re-sign. As the Portal is live and synchronised daily with the Client Services system, this information is always completely up-to-date and will enable partners to be able to target all customers available for re-sign ahead of time.
The Churn Management tool enables all dealers to have full visibility of their churn performance, showing them both a monthly and quarterly analysis which, together with the Retention Tool, will help them to minimise churn.
Avenir Telecom’s portal is a truly invaluable virtual tool providing each partner with absolutely everything they need to run a successful business. As well as the churn and retention tools, it provides dealers with data regarding billing, revenue share and CSI scores, and information regarding all the networks, insurance and available marketing tools.
Managing Director Andy Tow, comments “Our online partner portal is simply the best of its kind and we are continuously developing and improving it to ensure that our partners have up-to-date information regarding all aspects of their business. We understand that churn minimisation and retention management are of critical importance to our partners, and therefore we are currently working on being able to provide them with the same information for their EE, Orange and T-Mobile customers as well as O2.”
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