The global IT solutions distribution leader and an operating group of Avnet, Inc. has launched a new round-the-clock helpdesk management service for UK business partners to allow them to expand their existing support operations to end user customers. The latest addition to Avnet’s extensive services portfolio follows recent collaboration with a managed services business partner that made significant annual cost savings by outsourcing its out-of-hours customer enquiry service to Avnet. The business partner continues to provide its own core service hours with overnight and weekend calls seamlessly handled by Avnet.
By taking advantage of this new extended service offering from Avnet, business partners are able to provide 24 hour support, seven days a week, 365 days a year to support their customers without additional capital or operational costs.
Anthony Rowan, services director, Avnet Technology Solutions, UK, commented, “As IT budgets everywhere are squeezed to the limit, organisations are looking for smarter ways to run their helpdesk operations. By outsourcing all or part of their helpdesk to Avnet, business partners can trust us to deliver a highly knowledgeable, personalised service to their customers without having to invest in new software or additional headcount themselves. What is more, this new service offers partners an advantage in today’s competitive marketplace, helping them improve the service they offer to existing customers whilst finding new opportunities to demonstrably grow their business.”
Avnet’s round-the-clock service will benefit many organisations at different levels of helpdesk maturity. It is equally suitable for smaller business partners who have no helpdesk and for larger business partners who plan to upscale their helpdesk function. It is ideal for business partners looking to strengthen their managed services proposition as end users scale back on their own IT resources. From simple ‘out-of-hours’ cover to full helpdesk support, Avnet provides a wide range of outsourcing options with fixed or flexible pricing structured to suit individual business requirements.