The legal sector is today facing an increased number of challenges as traditional operating practices are changing in line with technological developments and the need to be accessible anywhere, at any time and via any device.
And this is the message that BDR conveyed at a recent presentation that saw them win the LegalEx 2016 Advanced Technology Performance Award.
Investment in legal practices’ communication infrastructures is becoming a primary concern for many legal professionals, though the need to reduce costs is also a significant factor. In providing an overview of their business intelligent solutions, tailored specifically to the needs of the legal sector, BDR demonstrated to the judging panel how, via an intuitive client, legal practitioners are able to access business critical systems and applications, when working remotely.
The need for legal professionals to remain connected at all times is paramount, to operate efficiently, to provide a better client experience and to remain competitive in what is becoming a very competitive market (taking into account ‘fixed fee’ offerings).
BDR were able to successfully demonstrate to the panel that by implementing a Unified Communications Solution they are able to provide the foundations for a responsive and seamless communications platform within a legal practice. Especially as those solutions can fully support existing CRM’s and/or business critical systems already on premise as a means to drive that business forward.
As clients become more demanding, the need for legal professionals to find innovative ways in which to deliver their expertise increases, on or off premise. A business intelligent UCP can support practice communications activities through best practice management, break down the barriers between different methods of communication but also support remote or home working colleagues via virtual office capabilities.
Remote working is becoming common place in today’s evolving business environment, more so within the legal sector. Efficiency and productivity are key to business success and extending the power of a unified communications platform to remote workers will increase practice efficiencies.
The panel saw this point as a key factor in the benefits we are able to offer the customer through implementing a unified communications platform. Being able to continue to operate anywhere and at any time removes any constraints. Access to business systems ensures partners and colleagues are informed, an essential consideration especially when working on an active case. Mobility and flexibility enable legal professionals to respond efficiently, improve their business’ agility whilst improving customer satisfaction. Always being present, or appearing to be so can maintain customer loyalty and support client acquisition.
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