By integrating MS Teams with BCSquared, Cisco Webex contact centre can be seamlessly overlayed onto Microsoft Teams as part of a cohesive telephony strategy.
Richard Hall (pictured), chief technical officer of BrightCloud Group, explained, “As remote working is adopted and enforced on a global scale, BCSquared allows Microsoft Teams to be integrated into the telephony estate in a way that reduces cost and complexity, and enables flexible migration and movement between communication systems at a pace that suits a specific business.
“Once migrated to the cloud, WxCC contact centre technology can be deployed without any loss of functionality. Furthermore, contact centre agents can exist anywhere you want them through a single control and management plane.”
BCSquared is supported by the UK’s largest team of Cisco contact centre experts and allows customers to deploy PSTN into Microsoft Teams, Webex Calling or an on-premise Cisco unified communications manager. This provides full featured and hybrid telephony where needed.
Founded in 2011, BrightCloud Group says it specialises in offering implementation, integration and support services to Cisco contact centres within a diverse range of sectors, including automotive, finance, utility, public sector, and retail.
Alex Morrison, CEO of BrightCloud Group, added, “Whilst we recognise that Microsoft Teams is quickly becoming the default platform for many organisations, we also realised the telephony functionality is limited and falls short of what users require for a number of aspects of the business.
“By integrating Microsoft Teams into the BCSquared platform, we have enabled contact centres to benefit from a complete suite of WxCC CCaaS services, whilst ensuring the experience their customers and employees receive is never compromised.”