The management team has been expanded to include four newly created positions. Within the next month this will be complemented by the release of both a new website and a comprehensive CRM system.
In June eight new employees joined Britannic’s head office team in key managerial and support roles to enhance the delivery of its solutions. Key new positions include:
Michael Batten, Project Manager - a highly experienced project Manager (Prince 2 Practitioner level), with more than 20 years industry experience will be managing some of the larger projects with Britannic’s customers. He has extensive experience within the telecommunications Industry through a wide range of engineering, technical and project management disciplines and is looking forward to managing new wave projects through to successful conclusion.
Sheridan Bratt, Marketing Manager - With 20 years’ experience in the IT industry in sales and marketing roles, Sheridan is well positioned to extend the reach of the marketing of Britannic Technologies to a wider audience and is looking forward to working closely with strategic partners to develop the business.
Jon Culshaw , IT Services Manager - Formerly Western Europe IT Support Manager for Sony Ericsson, Jon will be responsible for the IT and the Network Operations Centre teams. As a Microsoft Certified Systems Engineer with over 20 years of customer service experience, Jon will be developing the IT Services Team to help Britannic achieve Microsoft Gold Partner status within the next six months.
Alan Higgs, Mitel Pre-Sales Consultant - Bringing 12 years’ experience as a Pre Sales Technical Consultant with Mitel Telecom and a further 3 years leading the pre sales team with ATC Solutions/Daisy Telecoms, Alan will be delivering excellent advice to Britannic clients.
The company says these managers join with a wealth of experience in the telephony, communications and IT industry and will support Britannic in its energetic growth plans.
Britannic Technologies Ltd has a 26 year pedigree in the telecommunications market and is renowned for its expertise in providing complete unified communications solutions across voice and data to the mid-market.
Its success is built around a customer centric approach to business which means the customer can be assured of quality of service. Britannic Technologies has implemented BS EN ISO 9001 as the model for its Quality Management System - which provides the framework to monitor development and support its highly customer focused approach to business.
Jonathan Sharp, Sales and Marketing Director, Britannic Technologies said, “Our customers are the core of our operations. Each customer benefits from an account team engaged specifically to match the customer’s needs and requirements. Recruiting this extended team means that the customer experience will be enhanced and our business will be on the right footing for the next phase of expansion.”