The BroadSoft survey of more than 700 users across the U.S. and Europe included multiple industries and focused on “everyday” business users’ attitudes towards various communications technologies, particularly Unified Communications. Key findings included:
Top Communications Frustrations Are Universal
When asked to rank their top three frustrations, employees cited:
1.Waiting on information (78%);
2.Locating and contacting someone (69%); and
3.Email is an ineffective communications tool (58%).
Strong Willingness To Adopt Unified Communications
76% of respondents said they would be “very keen” or “somewhat keen” to adopt UC solutions, with Mobile integration, instant messaging and presence, and Web collaboration cited as the top three most desired unified communication services.
Demand For Tightly Integrated Mobile UC
When asked to rank the most beneficial features of UC, 69% of responses included mobile integration. The top four most beneficial UC features were:
1. Extension of desk phone features to mobile devices
2.One familiar application to access UC services across all communication devices
3.Make and receive business calls on personal mobile devices using business identity
4.Integrated, searchable personal contacts and business directory across devices
“The survey reflects the fact that workers are frustrated with everyday communications services, such as voicemail and email, and that they have a growing interest in mobile unified communications capabilities,” said Leslie Ferry, vice president marketing, BroadSoft. “And because of the higher average revenue-per-user generated by UC services, we believe mobile operators are positioned to more rapidly monetise their investments in LTE networks, and to deliver the superior Quality of Service (QoS) enterprise users require in order to efficiently communicate, from anywhere on their desired device.”