BT has achieved Platinum Partner Status Worldwide in the Avaya Connect Partner Program. This makes BT the first non-US-based company to achieve Platinum Partner Status Worldwide, one of only three companies to achieve this.
The accreditation means that BT is able to provide its global customers with solutions built on any element of the Avaya portfolio and support it with accredited engineers based in the customer’s region.
To achieve its Avaya Platinum Partner Status Worldwide accreditation, BT has invested in an on-going international training programme for its operations and support staff. This continues to ensure that BT staff are qualified to deliver and support all Avaya unified communications and collaboration (UCC) and contact centre solutions to customers worldwide. In addition, BT has refreshed its Avaya portfolio and invested in exciting new demonstration capabilities for its customer showcases.
Neil Sutton, vice president, global portfolio, BT Global Services, said: “I am delighted we have achieved this status with Avaya. The accreditation recognises BT’s ability to provide its multinational Avaya customer base — in all sectors from banking to manufacturing and in all geographies from the Americas, EMEA to Asia-Pac — with industry-leading advice, sales and services for the Avaya portfolio. We’re particularly pleased about the addition of the newly-announced Avaya Flare™ family of real-time enterprise video communications and collaboration solutions, ensuring BT remains a leading-edge provider of Avaya technology.”
BT has already developed cross-platform, and intercompany video solutions ranging from personal desktop to multi-screen room systems, and the Avaya solutions further extend the availability of high-definition, low-bandwidth video collaboration to the enterprise.
“BT’s Platinum Partner Status Worldwide and our close working relationship will continue to ensure its people and customers have real insight into the Avaya product roadmaps,” said Michael Bayer Avaya EMEA President. “We are excited by the potential of combining our new contact centre and unified communications portfolio with BT’s excellent global track record in these areas.”