Cable & Wireless, through a partnership with BCS Global, will be offering the Virtual Telepresence solution, as part of its continued focus on providing IP-based applications that enhance its customers’ overall experience.
David Bartholomew, Head of Applications, Product Management, Cable & Wireless Europe, Asia and US said “We aim to deliver the best possible service experience to our customers. By partnering with BCS Global, we are able to offer our customers an enhanced Telepresence solution that also allows them to get more value out of their existing traditional video conferencing equipment.”
The Virtual Telepresence application includes an unlimited use video-calling plan, always on Virtual Video Meeting Rooms, customised screen layouts, complete end-point and directory management and detailed billing. Cable & Wireless Virtual Telepresence customers will also be fully supported by one of the industries most advanced Video Network Operations Centers (VNOC), and will have access to a “Video Concierge” service, providing a live person via video for face-to-face assistance or support.
“BCS Global is excited to partner with Cable & Wireless to deliver on the new paradigm of IP-based video communication applications,” said Stu Gold, Vice President, Global Marketing of BCS Global Networks, Inc. “The deployment of the Virtual Telepresence application supports this shift by providing customers an application that significantly enhances their Telepresence based video communication and collaboration experience.”
The new Virtual Telepresence service is being initially deployed over the coming months into approximately 20 new Telepresence suites under development.