Cable & Wireless Secures Contract with Royal & SunAlliance

Cable & Wireless has won a five-year multi-million pound contract with Royal & SunAlliance (R&SA). It will provide one of the UK’s leading insurance groups with a complete network outsource and a transformed hosted IP infrastructure, covering all aspects of its telecoms and network IT requirements until 2012.

The carrier will take full responsibility for delivering communications solutions to all R&SA UK sites. Specific services that it will deliver as part of the outsource contract include voice, wide and local area IP networking, mobility, conferencing, contact centre services and managed security.

Cable & Wireless has been a provider of core communications services for R&SA since 2002. R&SA chose to build on the existing relationship because of the service track record that has been delivered to date. Cable & Wireless combined this delivery record with commercial flexibility and an understanding of the insurer’s business to provide a compelling proposition to R&SA.

Jim Williams, IS Director, Royal & SunAlliance, said: “The deal represents a major investment by R&SA and we have spent the last few months working with Cable & Wireless to determine how we can provide great service with improved telephony and web capability for our customers. The focus on customer service was the primary reason for selecting Cable & Wireless, which when combined with its market leading services will transform how we do business.”

Jim Marsh, CEO, Cable & Wireless UK, said: “This is a fantastic win for us and we’re delighted to have been selected by R&SA. Our ability to offer a complete hosted network outsource means our customers can focus on driving their core businesses while we concentrate on delivering their communications requirements and providing an excellent customer experience.”

The following two tabs change content below.


Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam dignissim magna vitae dui posuere eu feugiat augue eleifend. Fusce sed tincidunt quam. Donec varius aliquam metus ut semper. Donec augue purus, feugiat interdum malesuada vel, aliquet quis massa. Nulla facilisi. Nam vel ante quam, et tincidunt dui. Maecenas venenatis libero eu nulla tincidunt et accumsan velit sodales. Nam congue mauris et felis porttitor blandit. Nam eget tempor massa. Nullam suscipit gravida eros, ac suscipit magna feugiat sit amet.

Latest posts by admin (see all)