Vanilla IP has boosted its reseller support by outsourcing Partner Training of its hosted IP telephony courses to training provider CableNet Training. Vanilla IP provides hosted telephony and application suites delivered by accredited resellers, to end user businesses who benefit by deploying Vanilla IP over fixed data circuits, bypassing the customer need for on-site system ownership.
As Dave Dadds, managing director at Vanilla IP comments “These three courses provide Vanilla IP resellers with technical and practical knowledge of our product offerings, which present a compelling economical model for resellers seeking to gain, and maintain, long term end user customers. As the largest and leading supplier of training in the industry, CableNet is the ideal partner to help improve our reseller support by delivering programmes for our unique range of systems which are increasingly being adopted by business users.”
CableNet, which provides over 100 technical-based training programmes including 19 other vendor-specific courses, has had Vanilla IP systems installed at its purpose built training facilities in Bury St. Edmunds, Suffolk. CableNet is delivering three accredited one-day training programmes for resellers of the Vanilla IP hosted applications. The three courses are: Hosted IP Telephony Engineering, aimed at commissioning engineers of Vanilla IP systems, Hosted IP Telephony Systems Admin. a programme designed to give technical administration and support staff the underpinning knowledge to support end user customers, and Hosted IP Telephony Sales, providing sales engineers with the knowledge to determine the right solution for customers. Each programme focuses on the technology, feature sets, user benefits, deployment and provisioning users, and culminates in a written examination.