As a key Genesys partner, C&W Worldwide sells, delivers and supports the full suite of Genesys contact centre services, all of which run across its global, high-speed next-generation network. In addition, by hosting its contact centre solutions in its best-of-breed secure data centre environments, C&W Worldwide is well positioned to deliver hosted services. C&W Worldwide has made a significant investment in building its contact centre practise over the last decade and has a strong internal team responsible for the end-to-end design, implementation and maintenance of its solutions. As a result, C&W Worldwide enables its customers to deliver the very best service onto their customers.
Philip Grannum, Managing Director, Enterprise at Cable&Wireless Worldwide, comments, “C&W Worldwide is committed to providing the best mix of solutions for our customers, a sentiment that is echoed by Genesys. We are delighted to be named UK Partner of the Year and we look forward to the continued success of our partnership. Genesys' suite of applications perfectly complement our mission critical communication solutions. We are jointly working towards an enhanced customer experience through the range and quality of our combined services. We have coupled Cable&Wireless Worldwide’s managed service approach, with Genesys’ focus on the delivery of customer service solutions. This result is that we can provide compelling propositions for businesses which enable customers to cut costs, drive multi-channel services and integrate front and back offices. The commitment shown by Genesys towards C&W Worldwide’s delivery of solutions is unrivalled.”
Tom Eggemeier, Senior Vice President and General Manager, EMEA for Alcatel-Lucent’s Enterprise Market Group comments, “C&W Worldwide has had an exceptional 2009 and the UK Partner of the Year award is intended to recognise the significant achievements that it has made. This certification demonstrates the depth and breadth of C&W Worldwide’s technical, operational and business knowledge, and its customers are assured that they receive the highest skilled service available. C&W Worldwide continues to show drive and energy to help its customers become more agile. The UK Partner of the Year 2009 award from Genesys acknowledges its significant revenue growth, key customer wins and industry leadership in contact centres.”