They company was using an existing legacy Octel system that was no longer suitable for their growing requirements. Weil, Gotshal & Manges wanted to move to an open standards platform that would be easy to manage and allow upgrade options. A system was required that provided excellent functionality without extensive maintenance, was easy to administer and would integrate simply with their existing set up.
CallXpress was implemented by one of AVST’s UK based partners, Voice Products. Weil, Gotshal & Manges wanted to deal with a UK based company who they felt confident could provide them with the security of knowing that they would be supported by a dedicated and knowledgeable team – Voice Products fitted the bill.
Telecommunications Analyst, Jo Woolcott explains, “ CallXpress has definitely been a success for us. The solution itself is robust and flexible and provides more efficient access to messages for our mobile workforce. The solution, as well as the service and support from Voice Products, is far superior to that encountered from our previous provider.”