The Capita Group has acquired Call Centre Technology Limited (‘CCT’), for a consideration of £15 million on a cash free, debt free basis. CCT provides voice telephony, applications and services for customer contact centres. Clients include 118 The Number, Strathclyde Police and Travelport.
CCT made an operating profit for its financial year to 30 June 2010 of £1.7 million on a turnover of £18.7 million.
The acquisition adds valuable expertise and capabilities to Capita’s existing telephony services. CCT already supplies services to a number of contracts and businesses that have recently been acquired by Capita, including First Assist and Capita Secure Information Systems.
Commenting on the acquisition, Paul Pindar, Chief Executive of The Capita Group Plc, said: “Our core outsourcing contracts are increasingly encompassing the customer contact interface and therefore, we are keen to enhance our capabilities and resource in this area. This acquisition will be integrated with our current expertise in this area and will enable us to provide enhanced services to existing and new clients, as well as generating savings across the Group.”
Headquartered in Bristol, CCT employs 130 staff.