CCS breaks new ground with full service contracts

Cinos Communications Services (CCS), a provider of infrastructure, communications, UC and collaboration services, has become the first Cisco 2 tier partner to deliver a Full Service Coverage/Service First contract in the UK and Ireland.

The agreement with long-term social enterprise customer Provide CIC, takes away the requirement to purchase support at the point of sale. Instead this all-encompassing contract delivers maintenance across the entirety of the Cisco network, in one contract. This offers Provide CIC the flexibility to add and remove equipment and network sites, safe in the knowledge that their investment isn’t sustaining services that are no longer in use.

A detailed inventory of products and services is maintained each month, allowing CCS to measure Provide’s usage and adjust the fee at the end of 12 months to reflect the support delivered and projected usage going forward. This allows Provide and CCS to ensure that the Cisco licenses are being managed and tracked efficiently. Ultimately, guaranteeing that all products and services are supported and customers aren’t paying for equipment that has been replaced or decommissioned before the end of the contract.

Philip Richards Executive Director Finance, IT and Estates at Provide comments, “Coordinating and delivering such a broad range of health and social care services across multiple counties, means that we are not in the position to guarantee our estate will remain the same over the next three to five years. The flexibility and all-encompassing nature of the agreement offered by CCS is invaluable to us, especially as it takes away the uncertainty around varying expiry dates. This allows us to take advantage of the multi-year discounts offered by Cisco and extract the maximum value from our investment.”

Dan Worman, CEO of CCS explained “Software licencing and agreements can be complicated, especially given that every organisation is unique in its use of equipment, services and support. Now for the first time, we’re able to offer customers like Provide a single contract to manage their maintenance needs against their usage. This type of agreement allows us to flex with the customer, giving them assistance as and when they need it. Additionally, it means that smaller, typically unsupported items such as desk phones and WI-FI access points are now covered in the contract. This offers peace of mind that the equipment and services needed to run the business and connect with customers are always being maintained in a continuous agreement.”

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David Dungay

Editor - Comms Business Magazine