Cambridgeshire County Council is transforming its working environment by providing its employees with fast, simple, ‘always on’, access communications to improve the delivery of services to a population of over 560,000. Using a Unified Communications solution from Avaya the Council is building a converged IP (Internet Protocol) network in a three year phased project.
Cambridgeshire County Council’s new converged IP network, was designed, installed and is now being managed by Central Telecom, an Avaya Platinum BusinessPartner. The solution has allowed the Council to achieve a true business transformation, helping meet its objective to develop an empowered and responsive workforce, whilst delivering more than £1.2m savings over a two year period.
“It’s a fast moving world where people need to respond quickly to meet their customers needs – in the government sector citizens are expecting higher quality of services” said Jonathan Buckle, Head of Public Sector, Avaya UK. “Central Telecom, by deploying the right unified communications applications enabled by Avaya’s IP Telephony, has shown how local government can improve business agility, creating a virtual workplace with fewer employees needing to work in ‘headquarters’. Local government organizations are not just speeding up service delivery but are also changing the way they work to make services more cost effective and more accessible”, concluded Buckle.