Channel Telecom has strengthened its customer support team with the addition of Bernie Young who joins as an administrator. Bernie has a previous career history in banking boasting 28 years and she was at one time bank account manager for Channel Telecom. In her new role Bernie will provide support to customers of Channel Telecom’s increasing partner community.
Channel Telecom considers its focus on customer support to be one of the key strengths of its channel proposition. Managing or assisting with any service issues for customers allows partners to focus time on sales instead of resolving issues. The company recently expanded its premises and has ambitious growth plans with a projected turnover of £6 million for the coming financial year.
Commenting on the new appointment, Clifford Norton, Managing Director of Channel Telecom said, “I’m very pleased to welcome Bernie to our customer support team. At Channel Telecom we believe that personalised support is the critical differentiator in the market for wholesale network services. Bernie’s account management skills will bring added value to our team. Her soft touch to engage and go the extra mile for customers is just what we need for our rapidly expanding customer service team.”
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