Over 30 Chess employees have completed various ILM courses, ranging from first line management to developing their leadership skills.
Andy Green, Head of Performance at Chess commented, “We believe to deliver great service you need great people and hence we develop our people from day 1. Our people our inspired, knowledgeable and skilled, and have advanced thanks to the ILM training that we have provided. We put extra emphasis on our customer facing team leaders to complete the training, this ensures we continue to deliver great service and make Chess a great place to be a customer.”
John Ross, ILM Programme Leader, found that the close liaison since 2008 between Chess and the Work- Related Training team at South Cheshire College both ensured that the ILM qualifications were relevant and provided useful applications for the company as well as achievement for the delegates. Indeed, some candidates who completed a Level 3 in Leadership and Management progressed to a Level 5 Coaching & Mentoring qualification and are to complete this shortly.
David Pollock, Chief Executive at Chess stated “The time, money and resources that we have provided our people and future leaders with have paid big dividends for Chess. Since we began using the ILM in 2008 our Sunday Times Best Companies Leadership and Management scores have increased dramatically each year and we have been voted as one of the Best Companies to Work For since 2006. We have a tried and tested programme at Chess to help our people grow and inspire those around them to keep making the business not only a great place to work but a great place to be a customer.