Communications provider Chess has been re-accredited with ISO 9001 and 14001 standards. Chess gained ISO 9001 standard for providing a consistently high standards of customer service, and achieved ISO 14001 for its environmentally sustainable working practices.
Anne Binnie HR and Compliance Director at Chess stated “At Chess we pride ourselves on being both a great place to work and a great place to be a customer, so achievement of ISO Standards for quality and the environment is fundamental to this promise. The ISO internal assessors examined our dedication to customer service, our approach to monitoring satisfaction levels, our policies to minimise harmful effects on the environment and what we do to continually improve our environmental performance.”
Stephen Dracup, Managing Director at Chess commented “It’s our aim to be recognised as ‘the choice’ for business voice and data solutions. To achieve this we’re committed to becoming the performance benchmark for the telecoms industry and winning awards for excellence, innovation and service. To be re-accredited with ISO 9001 and 14001 shows our on-going commitment to building a great business.”