Chess earlier this month celebrated the Institute of Customer Services National Customer Service Week and saw the return of the ‘Chess Apprentice’ competition for the 2nd year running.
Chess, the only telecoms company to win an Institute of Customer Service – Quality Service Provider Award, had a shortlist of 6 of its bravest people battle it out in the ‘Chess Apprentice’, with their main challenge to create a new innovative project to help deliver exceptional service to customers.
David Pollock, Chief Executive of Chess stated “It’s part of our culture to exceed customers’ expectations and to keep improving the world-class customer service standards we set ourselves. The ‘Chess Apprentice’ gives everyone in our business the chance to showcase their ideas of how to make us an even better place to be a customer whilst having some fun at the same time. I was impressed with all 6 candidates and the energy, enthusiasm and passion they each had for improving our customers’ experiences with us.”
This year’s winner was Ash Murray from Chess’ Great Customer Service team, pictured with Chief Executive David Pollock, whose project plan included a system development initiative to speed up the customer service process, allowing Chess to deliver quicker fixes to key queries.
Customer Service Week also saw Chess launch a ‘Good Deed Feed’ scheme that acknowledged and shared positive deeds from their people throughout the week with prizes being awarded to participants, as well as additional entries into the company wide ‘Holiday Giveaway’ Incentive.