As the first Telecommunications Company to receive a Customer First Award, Chess has always been dedicated to giving excellent Customer Service. We aim to be recognised as a benchmark for quality service in our industry.
Customer service week starts on Monday 5 October and this year Chess is doing something a little bit different to show customers how valued they are. Chess has decided to open its doors to customers, offering free coffee and a ‘Telecoms health check’ to anyone who visits. The check will pinpoint any areas where Chess could save the customer even more money on their business telecoms.
Based next to the train station on Heyes Lane, the Alderley Edge office will be open on Thursday 8 October from 4pm until 7pm for all customers. The invitation aimed at local and national customers and as a ‘thank you’ for coming, Chess will offer all attendees 1000 free minutes off their bills.
“We want customers to use this opportunity to come along and discuss how we can improve the current service they are receiving from Chess,” Julie Wright, operations director said. “Customers can turn up, grab a coffee and speak to our customer services team. They will discuss ways we can save them even more money on their business telecoms.”
Internally, celebrations have already commenced with the build up to NCSW. For team motivation, a grow your own cress competition has been launched. Teams within Chess will battle for the award for best growth, display and creative design. Winners will be announced next Friday 9 October as the celebrations draw to a close and Mike Crowther from NCSW will judge the entries.
Spot prizes will also be won by people offering great customer service and a team bingo competition will also be running each day. A new Chess uniform is also being launched. Normal dress code is being thrown out for the week and all Chess people are being given Chess coloured polo shirts to wear. Badges will be awarded to team members exceeding customer expectations and the office will be decorated with balloons.
David Pollock, chief executive, added: “By opening our doors to customers during NCSW, it gives Chess a fantastic opportunity show that we are proud of the company we work for and welcome customers to come along and see who we are and what we stand for. We’re not just another call centre, we stand out from the crowd because of our values and beliefs and delivering a good customer service is key to our growth journey.”