Cirrus has announced a partnership with Vivio to provide integrated unified communications and contact centre services. Cirrus’ contact centre platform will help fill a growing need among Vivio’s diverse client base for advanced, cloud-based communications that integrate smoothly within existing technology. This will involve Cirrus providing omnichannel contact centre capabilities within Microsoft Teams to expand Vivio’s unified communications portfolio.
“Business connectivity has never been as important as it is today,” explained Greg Nott, technical development director at Vivio. “We have seen the unprecedented uptake and reliance on solutions such as Microsoft Teams which has helped keep businesses together during the pandemic. Having a best-in-class cloud contact centre solution is a significant boost to our portfolio.”
At the start of this year Cirrus secured funding with the BGF and NatWest’s Growth Capital Fund to fuel product innovation and to bolster channel partnerships.
Jason Roos, chief executive officer at Cirrus, added, “It is fantastic to have partnered with Vivio who share our commitment to excellent customer service above all else. These last 12 months have been testing for many businesses with the UK in lockdown, which has forced organisations to quickly adapt to the demands of remote working.”
“Ultimately our simple but powerful integration within MS Teams enables businesses to leverage their existing technology by integrating the back office and customer service centre together. This enables agents to have greater access to people and information in real-time to answer customer queries, delivering a great experience regardless of channel or location.”