Cisco revamps Webex

Cisco has unveiled numerous updates for Webex, its collaboration platform. The announcement was made at WebexOne, the company’s digital collaboration conference, and includes a new Webex app for meetings, messaging and calling.

New innovations for Webex include noise cancellation and speech enhancement, and transcriptions and closed captioning. The platform also has enhanced video layouts and Webex Huddle (spontaneous meetings with a single click).

Jeetu Patel, senior vice president and general manager for security & applications, Cisco, explained, “Cisco’s purpose is to power an inclusive future, and collaboration technology plays a critical role in levelling the playing field so everyone is able to participate in the global economy regardless of geography, language and personality type. This is why we are driven to deliver a Webex experience that is 10x better than in-person — and at the same time make in-person interactions 10x better too.”

From February, the platform will also provide real-time translations in ten different languages. Those languages are: English, Spanish, French, German, Mandarin, Portuguese, Arabic, Russian, Dutch, and Japanese.

The company also announced three new complementary hardware devices, which use facial and body movement recognition: Webex Desk, Webex Desk Camera, and Webex Desk Hub.

Also at the conference, Cisco announced a new Webex App Hub, a collaboration app ecosystem that includes prebuilt integrations with Box, Dropbox, Salesforce, ServiceNow, MIRO, and Workplace for Facebook.

Patel added, “Webex enables a shift towards hybrid working, opening the global economy and giving everyone a seat at the table—no matter where the table is. Our team is passionate about delivering this vision which fuels every device we build, every line of code we write, and every feature we create.”

Cisco has also unveiled Webex Contact Center, which aims to provide businesses of all sizes with the robustness of a cloud contact center for thousands of agents on day one.

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Charlotte Hathway

Charlotte is the editor of Comms Business and writes content to inform and educate the Channel about the latest technology and business developments. Got a story? Get in touch – charlotte.hathway@markallengroup.com.

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