The research asked 100 UK businesses about their telephony solution. It highlighted that there is a surprising lack of uptake when it comes to hosting telephony services in the cloud.
•Less than half (48%) of businesses are using the cloud for their telephony
•Of those who use the cloud for their telephony, only a small proportion (15%) use it to host more than three quarters of their telephone systems
•Of the 52 per cent of businesses who aren’t using cloud to host their telephony: 44 per cent cite control as a reason to keep systems on premise, 27 per cent cite quality and redundancy, and a fifth (19%) did not even know telephony could be hosted in the cloud.
Campbell Williams, group strategy and marketing director at Six Degrees Group, said: “Businesses are dipping their toes in the water but aren’t going all the way with cloud computing – even those using hosted IP telephony aren’t using it to its full potential. If a services provider is looking after a business’ infrastructure, it makes sense for that business to streamline operations and put their telephony in the cloud too.”
Williams continued: “Companies are benefiting from cloud for IT but not for telecoms. They need to work with a converged services provider who can address their quality and control requirement by using a fully-featured single-instance virtualized IP-PBX that’s fully resilient.”