The Communications Managers Association (CMA) has released its’ ‘Top Line’ findings following the publication of their annual report which polls the opinions of their members.
1 in 3 members of the CMA work for organisations with £1billion+ turnover with 1 in 4 of members’ organisations spend over £10 million per annum on Communications & Networks. CMA Members spend £13 billion in the communications market annually.
The report highlights:
– On convergence: 55 per cent said that their company has implemented a converged IP network (up from 47% last year) and 77% said the voice and data teams were aligned within the business (up from 70% last year and 65% in 2005)
– On broadband: 58% of businesses said they want SDSL but can’t get it where they need it (down from 73% last year)
– On business strategies and plans: ‘maximising revenue’, ‘driving down cost’ and ‘improving business processes’ are right at the top of organisations’ strategic agendas
– On quality: the best performer for overall quality of ‘customer experience’ and best for ‘value for money’ was Verizon Business
– In the mobile market: the best for overall quality of ‘customer experience’ and best for ‘value for money’ was T-¬Mobile
– On VoIP: 68% said VoIP was a key element of their company’s collaboration strategy but 52% said their company’s migration to VoIP had been more complex than expected
– On networks: 91% said they would consider purchasing Ethernet based services as a viable alternative to leased lines for connectivity and access (up from 86% last year)
– On resilience and security: 47% were primarily focused in ensuring the continuity of critical business systems and processes
– On sustainability and the environment: 57% of companies were focused on minimising their impact on the environment and maximising their contribution to society, 59% were focused on reducing power consumption, and 50% said they would make the best use of technology to reduce travel and energy requirements
– On mobile: 74% this year said ‘connected handheld devices were a ‘key factor’ in their communications and networks strategies (up from 68% last year and 55% in 2005)
– On perceptions of the major brands: Vodafone was seen to be the strongest brand closely followed by Nokia
– On future spending: 91% said spending on IP services would either increase again or stay the same in the next 12 months.
– On next generation networks: 71% said their company was unsure the impact NGNs would have on their communications strategy
– On climate change: 72% said that their company regarded climate change as an urgent issue to be addressed