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Cobley to Oversee CyTrack UK Operations

Multi-channel contact centre and telephony applications software vendor CyTrack Intelligence Systems has appointed Steve Cobley (pictured) to oversee its UK operations.

The appointment follows CyTrack’s certification as a Gold and Highlighted product by Panasonic head office in Japan and its recommendation as the preferred product for contact centre solutions.

CyTrack has appointed Steve Cobley to head up UK sales and support, and Gary Moss to lead professional services. Cobley has been in the industry for nearly four decades at KCom, Rocom and as a former managing director at call recording vendor Retell, while Moss has over a decade of hands-on call centre software and dialler experience.

“Support is a key issue for resellers and I’m confident that they will be impressed by the systems and staff that CyTrack have in place. Helping resellers prepare quotes and providing online product tutorials is just the start. We have a comprehensive project management system based on the well regarded Asana collaboration software so resellers and their customers can check plans and progress, and leave comments as required,” said Cobley.

Now being launched in the UK, Panasonic resellers can benefit from CyTrack’s suite of profitable and competitively priced modular business solutions including inbound and outbound multi-channel contact centre technology, call reporting, call recording, IVR, customer satisfaction survey tools and team training and evaluation modules.

CyTrack has appointed Steve Cobley to head up UK sales and support, and Gary Moss to lead professional services. Cobley has been in the industry for nearly four decades at KCom, Rocom and as a former managing director at call recording vendor Retell, while Moss has over a decade of hands-on call centre software and dialler experience.

“Support is a key issue for resellers and I’m confident that they will be impressed by the systems and staff that CyTrack have in place. Helping resellers prepare quotes and providing online product tutorials is just the start.

We have a comprehensive project management system based on the well regarded Asana collaboration software so resellers and their customers can check plans and progress, and leave comments as required,” said Cobley.

“For our issue resolution ticketing system, we selected the market-leading Zendesk customer service software because — like CyTrack’s own software — it handles multiple communication channels, and enables us to stay on top of any problems our partners or their customers are experiencing.”

The CyTrack suite of products is available to Panasonic resellers in the UK via Trust Distribution. Vince Leahy, Trust’s managing director, said “We have been receiving great feedback about CyTrack solutions and their services and are delighted to be working with Steve again, confident that he will continue to offer excellent support to us and our Panasonic resellers.”

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David Dungay

Editor - Comms Business Magazine