In this episode of Comms Business Live, Joe Pratten, hosted sales specialist at Gamma, and Andrew Tucker, success manager at Cirrus, spoke to Charlotte Hathway, editor of Comms Business about how contact centres can implement change in an unpredictable environment.
Pratten and Tucker discuss why flexible, intuitive solutions allow business leaders to adapt and react quickly. They also share tips for channel partners on how they can approach customers and address challenges.