Interpretations also vary, due to a lack of definitions within the legislation and lack of guidance from Ofcom about how bill limits should be implemented. From a network operator to a consumer perspective, it’s quite straightforward as the majority of contracts are based on a single handset. The biggest risk factor for the channel is availability and processing of billing data in a timely and automated way.
Shaun Bodsworth recently commented, "This becomes even more complex when there are multiple providers involved – it is not unusual for the chain to involve a mobile network, a mobile service provider, a distributor or aggregator and then the end-reseller. The end-reseller is completely reliant on the network operator to provide data to their customer and then everyone else in the chain to process and pass on billing information frequently enough to enable them to manage their risk."
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