Commenting on the results, Comms-care Managing Director, Ben Davies stated:
“Comms-care has continued to make excellent progress this year delivering strong growth and investing to further expand our portfolio of IT support services. IT resellers are increasingly looking to outsource the provision of IT services, and with Comms-care’s ‘reseller only’ business model, coupled with our reputation for service excellence and technical expertise puts us in an excellent position to continue to grow rapidly in the years ahead.”
Demand from reseller partners drives growth
Comms-care provides IT support services across a wide variety of sectors and business types. Its services are provided as ‘white-label’ exclusively through channel partners, never selling directly to the end-user. This model allows partners to fully outsource IT support while maintaining their relationship with the end-user. The model has enabled Comms-care to become the leading trusted provider of IT services to IT resellers across the UK and Ireland.
During the year Comms-care’s network of channel partners expanded by 30% to over 600 and now equates to 30% of the top 100 UK value-added-resellers (“VARs”) of IT services and significantly 80% of the top ten. Through their partner acquisition trail Comms-care now provides IT support services on behalf of their channel partners to a wide range of private and public sector customers.
During the year, Comms-care added AMP Networking, the Kent-based telecommunications and networking specialist, to its list of channel partners through a long-term partnership providing IT support services to the ExCel London, the premier events venue. As part of this partnership Comms-care will provide hardware and software support for the Cisco LAN infrastructure at ExCel London centre for the next five years.
The company’s relationships with existing channel partners have also strengthened with many increasing the number and variety of services outsourced to Comms-care driving a significant improvement in gross margins. This has resulted in significant growth of their Tier 1 channel partners and in turn one of the main reasons why they are experiencing such dramatic growth.
Commenting on the future direction of the business, Comms-care Chairman, Peter Lloyd stated: “Comms-care has earned a strong reputation in the IT channel market that is built on trust, service excellence, value, and long-term partnerships. We are very aware that reputation is everything in a service based organisation. It is for this reason we have invested heavily in building an infrastructure that enables the business to accelerate that growth whilst retaining our integrity as the UK’s leading channel IT strategic services partner.”