The new initiative is being led by Caroline Quirke, the company’s new head of business and wholesale, and her team to further develop Community Fibre’s business proposition. Quirke brings extensive market and sector experience, having previously held sales leadership positions within BT, Openreach, Vodafone and NTT Ltd.
The new Community Fibre Business package range starts at a £63 a month Ultrafast package with 150 Mbps. This scales to a 10Gigafast package, which provides 10 Gbps for £475 a month.
All packages are available with a 36-month contract and provide symmetrical upload and download speeds. In addition, Community Fibre is launching new SLA features for business customers, who will benefit from an enhanced customer service.
Business customers can receive a 4G dongle to keep businesses online in case of broadband failure, a money back guarantee providing 1 week of credit to clients if the broadband service is not resolved in the first 24 business hours, prioritised business support from Community Fibre’s dedicated customer services team, and a personalised service with a named account manager for each client.
Graeme Oxby (pictured), CEO of Community Fibre, said, “When Covid-19 hit, research revealed that more than two in five SMEs said inadequate broadband has cost their business money and 86 per cent said a broadband connection is critical to operate successfully. The majority also saw the need for better bandwidth connection to facilitate the increase in cloud-based apps and video conferencing tools. Our new business proposition, headed by Caroline Quirke will help London businesses address these challenges, transfer smoothly back to the office and boost efficiency after lockdown. We are delighted to have Caroline onboard, as her expert knowledge of the industry will support our goal to help London businesses with better connectivity.”
Community Fibre provides full-fibre broadband with gigabit-capability delivered straight into the business premises using only fibre optic cables to guarantee fast, reliable connection with 99.99 per cent up-time reliability without the need of a phone line.