Companies Breaking Data Protection Rules says Daisy

Despite the risk to their employer of criminal proceedings and heavy fines, three quarters (70%) of people working in the IT and telecoms industry would not report a serious data protection breach if they thought it would get one of their colleagues into trouble, according to recent research.

The study by IT and telecoms firm Daisy Group, which looked at data security risks, found that one in seven (15%) IT workers had disabled the password protection features on work laptops, mobiles, or tablet devices because they found them annoying. Of those who did have password protection, one in six (18%) said they didn’t change their passwords regularly, and seven per cent admitted their password was very simple and would be easy to guess.

However, if asked by a third party to email clients’ personal details outside of the company – thereby breaching the Data Protection Act – two thirds (63%) said they wouldn’t and one in six (17%) said they would check with their boss before doing so. Although a remarkable eight per cent said that they would send the details without querying the request, as they didn’t think anyone would mind.

When asked if data security was an important issue for the company they worked for, eight per cent of IT and telecoms workers said they had no idea.

Cloud specialist, Graham Harris, an expert at business IT and telecoms provider Daisy Group, explained: “When it comes to data security, all too often businesses focus purely on IT processes and forget about the staff that will be using them.

“As our research identified, human error is one of, if not the most likely source for data security issues, and fear of reprisal is a powerful force. IT and telecoms businesses, like any other, must be proactive and educate their staff about what data security processes and policies there are, why they exist, what the staff member’s responsibilities are and reassure them about what to do in the event of a problem.”

The research was conducted to assess the demand among UK businesses for mobile device management, the cloud-based technology allowing smartphones and tablet computers to be remotely tracked and the contents of any lost or stolen devices to be wiped.

According to one statistic, 180,000 computing and communication devices were lost or stolen in the UK last year, but it is likely that the true figure is much higher as not all thefts are reported to the police.

Graham Harris explained: “It is important to ‘common sense’ test any security system. Procedures that are complicated or disrupt the working environment often result in employees finding ways to circumnavigate them or taking matters in their own hands. Similarly, it is important to plan for human error and problems, such as theft or loss of devices that carry important data, so that when they do occur, they can be dealt with quickly and effectively.”

The EU is currently in the process of reforming laws on data protection which, among other things, will require organisations to report data protection breaches to the relevant authorities within 24 hours. It is anticipated that the penalties for failure to comply will increase to as much as €100m. The legislation changes are expected to be in force by the end of 2018.

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David Dungay

Editor - Comms Business Magazine