Comtact finds steady demand for PBX market

Dominic List of London based reseller Comtact says that from demand shown recently in the services Comtact provides, we have found that there is still a steady demand for PBX systems.

“Although interest in Hosted IP solutions is growing, we have found from recent demand and interest that organisations in the 25 to 50 user segment have favoured adopting the Avaya IP Office range and Nortel BCM ranges to replace existing communications platforms. We have also found recently that there has been an increased uptake of Cisco Callmanager products.

Due to this increase in the uptake of Cisco products in the 25-50 user market, for the first time we are concerned over Avaya’s UK strategy versus strong competition emerging from Mitel and Cisco as well as the upcoming IP only solutions offered by the likes of Splicecomm and Swyx.”

List goes on to add, “In relation to FMC demand, most organisations have shown solid interest, primarily due to the benefit that it would reduce mobile call spend which accounts for a large part of their telecoms and IT spend.

Prospective clients are looking at with interest as to which is the most suitable solution to go – either WIFI or GSM technology, both of which have their respective merits and pitfalls. Currently, there has been little uptake due to the faults associated with such a bleeding edge technology, however we believe it will become a prime item of interest in 2008.”

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