NewVoiceMedia’s solutions, ContactWorld for Service and ContactWorld for Sales and Marketing, have helped SHL reach the final in three categories at the European Call Centre and Customer Service Awards.
SHL has been shortlisted in the Best Application of Technology and Best Improvement Strategy categories, and its VP of Global Customer Service Operations, Jag Tucker, has been personally shortlisted for Business Leader of the Year.
As a result of NewVoiceMedia’s true cloud contact centre solutions, SHL has been able to deliver a truly global service and its engaged staff now answer over 90 per cent of calls within 20 seconds, irrespective of where they are in the world.
Jonathan Gale, CEO of NewVoiceMedia, comments: “We’ve worked collaboratively with SHL to help completely re-design its customer experience and are incredibly proud to have reached this stage in the award proceedings. It is clear that SHL’s customer service has dramatically improved and we’re excited to hear what the judges have to say about our joint efforts”.
Jag Tucker says, “NewVoiceMedia’s technology has helped us deliver an exceptional service to our customers and we are thrilled that our ongoing efforts have been recognised by the European Call Centre and Customer Service Awards. To be shortlisted in three categories is a fantastic achievement”.
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