Based in the US, DMG Consulting LLC is an independent research, advisory and consultancy firm, specialising in the contact centre and analytics landscapes. Its annual ‘Cloud-Based Contact Center Infrastructure Market Report’ is recognised as a key reference point for this sector, providing over 500 pages of detailed analysis of the latest market trends, challenges, technologies and vendors.
The report quantifies the success that Content Guru has enjoyed this year, revealing a 50% (like-for-like) increase in seats and 66.7% increase in customers over the last 12 months to make up a market share of 3.8% (by seats).
Sean Taylor, Managing Director of Content Guru commented “2015 has been a milestone year for Content Guru. We celebrate our tenth anniversary with growing industry recognition and international expansions into Germany and the USA. I am delighted that we have been recognised by DMG and have had our service offerings showcased on such an important platform within the industry.”
Donna Fluss, President of DMG Consulting added “2015 was an outstanding year for the cloud-based contact centre infrastructure market and 2016 is looking to be even better. Enterprises of all sizes, in many countries, are either adopting or considering the use of cloud-based contact center systems. Adoption is being driven by increased platform reliability, improved system usability and flexibility, as well as the traditional benefits from cloud-based solutions.”