Content Guru strengthens agent experience with Verint

Cloud contact centre pioneer Content Guru has strengthened its successful relationship with Verint by becoming a Verified Interactions and Workforce Management (WFM) Support Partner.

Content Guru has acted as a systems integrator for Verint since 2016, delivering an enhanced agent experience by bringing together the companies’ capabilities and cutting-edge technology. As a Support Partner, Content Guru will be able to deliver an end-to-end solution with Verint for every aspect of the contact centre service through its platform, storm.

Over 10,000 organisations in more than 180 countries — including over 85 percent of the Fortune 100 — count on intelligence from Verint solutions to make more informed, effective and timely decisions.

Martin Taylor, Deputy CEO of Content Guru, said: “Verint forms part of storm’s largest global deployments, so it is great news that Content Guru is now a Verified Support Partner. Delivering a better agent experience is key part of Content Guru’s core mission: to help organisations achieve better Customer Engagement and Experience.”

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David Dungay

Editor - Comms Business Magazine