Following reliability difficulties and an inability to offer the required calling and messag-ing features, Forsters’ ageing 15 year-old Siemens PBX system had been declared as ‘end-of-life’. IT Manager Andrew Meade led the search to find a new solution able to help the company move forward. “The Mitel IPT system integrated by Matrix answered all of our immediate problems and gives us a platform on which to build exciting new services such as unified communications, videoconferencing and cordless telephony, helping boost our future productivity,” he said. “We have dramatically reduced the time and resources required to add and change new extensions, and our users have bene-fited from a totally non-disruptive transition to enhanced calling and messaging func-tionality during a turbulent office move.”
The Mitel 3300 ICP at Forsters allows administrators to assign phones more than six times faster than before – a crucial improvement given the highly dynamic nature of case teams within the practice. Forsters opted to roll out the full solution across the company after conducting a pilot scheme within the IT department user group.
“The Forsters project is another excellent example of how a properly planned and inte-grated IP telephony solution can bring fantastic benefits to an organisation’s life, in a simple and straightforward fashion” said Neil Sturgess, Head of Voice at Matrix Com-munications. “IPT can bring about immediate cost savings and simplified management; but also enable a whole new suite of functions which free users from the constraints of the office and allow maximum productivity wherever they happen to be.”