CosmoCom has announced that hosted telephony and cloud based services company VanillaIP has selected the CosmoCall Universe (CCU) multimedia IP contact centre platform to power a full range of inbound and outbound hosted call centre services.
US based CosmoCom notes that VanillaIP is no newcomer to the hosted voice market. The company has years of experience providing IP centrex and hosted call centre solutions as a white label service to UK Resellers. The contact centre specialist says that CosmoCom CCU will provide VanillaIP channel partners a more robust, full-featured contact centre solution capable of advanced routing and much more.
The native multi-tenancy and contact centre reporting in CCU are natural fits for VanillaIP’s market strategies. End users will also benefit by having increased access to full-featured contact centre capabilities on a hosted basis backed by an experienced SaaS provider like VanillaIP.
Dave Dadds, Managing Director at VanillaIP, said “The flexibility and diverse range of features inherent to the CosmoCom technology will boost the capabilities of our product offerings.”
Dadds added, “Our commitment to building a market leading Unified Communications solution for our Reseller partners has been further solidified with the addition of the multimedia IP contact centre platform that is CosmoCall Universe. Our Resellers will now be able to offer inbound and outbound call center services, including ‘predictive dialer on demand’ for their clients.”
Mike Adolphy, Regional Director for UK and Ireland at CosmoCom explains that “VanillaIP is a well established and proven Service Provider. They understand the hosted space within the UK and we are excited that their choice of CosmoCom will significantly broaden their unified communications offering to their customers and partners.”