Council Investment Sparks Contract Joy for Executel

Alnwick District Council has joined the telecom revolution after investing heavily in a technology upgrade for its three Northumberland-based sites.

In a bid to significantly improve customer relations, the Council has teamed up with North East communications firm, Executel, to undertake a complete overhaul of its voice and data network. This has streamlined operations for the organisation, aided more efficient call-handling and is ultimately benefiting service delivery as a whole.

In addition, Executel’s bespoke solution has enabled the Council to take full advantage of cutting-edge VoIP (Voice over IP) technologies while at the same time, has protected the investment made in existing infrastructure by negating the need for a complete telephony solution.

Marcus Ayres, account manager for Gateshead-based Executel, explains: “We pride ourselves on our ability to provide cost-effective IP technology using a unique migratory approach. This enables our customers to safeguard the investment made in existing equipment by simply adding a gateway solution rather than installing a whole new system.

“We have formed a strong working relationship with Alnwick Council during this installation and already have a second project in the pipeline which is a resounding vote of confidence for us as a service provider – long may the partnership continue.”

The leader of the council, Councillor Heather Cairns added: “Making use of existing equipment and not installing a completely new telephony system was the most cost-effective way of upgrading our infrastructure and ensuring that we kept ahead of advances in technology.”

The following two tabs change content below.


Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam dignissim magna vitae dui posuere eu feugiat augue eleifend. Fusce sed tincidunt quam. Donec varius aliquam metus ut semper. Donec augue purus, feugiat interdum malesuada vel, aliquet quis massa. Nulla facilisi. Nam vel ante quam, et tincidunt dui. Maecenas venenatis libero eu nulla tincidunt et accumsan velit sodales. Nam congue mauris et felis porttitor blandit. Nam eget tempor massa. Nullam suscipit gravida eros, ac suscipit magna feugiat sit amet.

Latest posts by admin (see all)