CTI Group, an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications, announces today that directly on the heels of the successful debut of the SmartRecord Mobile-CRM application shown last week at BroadSoft Connections, that Cisco IVT certification has now been achieved for CTI Group’s SmartRecord application.
SmartRecord’s active recording technology, multi tenancy and device agnostic playback capabilities are the characteristics that make SmartRecord an ideal layering application for the Cisco Unified Communications platform. In our increasingly mobile workforces, collaboration is critical and SmartRecord makes collaboration an easy, secure and seamless part of your critical business processes. Whether you are in a heavily regulated industry like finance, insurance or healthcare, or an organisation that merely wants to self-regulate in order to monitor and improve, SmartRecord’s capabilities take you far beyond the ability to listen to a recorded conversation.
According to partners and customers alike, SmartRecord’s early application success is only enhanced by the rapid installation and implementation process via VMware ESXi and the simple but powerful web based administrative tools supported by the Microsoft Windows platform. According to Sid Rao, CTO of CTI Group “What used to be a three day implementation process now takes a matter of hours. Our business is the delivery of high demand, high performance and rapid ROI telephony applications for today’s business, virtualised implementations for the Cisco Unified Communications Manager were a natural part of our strategy.”
CTI Group will be in San Francisco for the invitation only Cisco Collaboration Partner Summit taking place November 9-11, 2009 to meet Cisco executives, elite partners and leading industry consultants and analysts. “We are excited to be part of this event and have the opportunity to explain how our Cisco compatible applications, SmartRecord and Proteus, create collaboration value for end users by easily integrating with and improving existing business processes.” commented Susan Terry, CTI Group Director of Product Management.