CTI Group, the provider of interactive communication management solutions, has announced an extension of its partnership with Redwood Telecommunications; the London based broadband telecommunications company. The new deal will enable Redwood to immediately make CTI’s SmartRecord Voice Recording solutions available to its expanding customer base.
Following its success in selling CTI Group’s Proteus suite of call management software over the past six years, Redwood has extended its CTI suite offering by taking on SmartRecord, a feature rich, cost effective voice recording solution compatible with both traditional PBX and IP based telephony systems. The telecommunications company has already generated a number of sales of the software including a leading national health insurance company and online insurance and finance broker.
SmartRecord is typically used by businesses to fulfil regulatory compliance, aid staff training, to effectively resolve disputes or to monitor employee telephony performance. With call access and playback via a secure web interface, it is part of a new generation of hybrid voice recording systems capable of integrating with both TDM and IP telephony systems.
Charlie Whelpton, Director, Redwood Telecommunications, said: “Central to our business philosophy is the value in nurturing strong partnerships to offer our customers the best in communications technology. The fact that CTI works hand in hand with our sales teams and offers full, professional post sales support, means our relationship with its team is going from strength to strength.”
Mark Armstrong, Sales Manager CTI Group, said: “We look forward to this enhanced relationship with Redwood and our ability to deliver further improvements in efficiency and cost management for its customers.”