CTI Group Launches Call Management Fraud Guard

Interactive communication management solutions vendor CTI Group has introduced Proteus Fraud Guard, the latest addition to the portfolio of Proteus call management solutions. Proteus Fraud Guard protects organisations against misuse and abuse of its voice services. Once installed the software monitors and protects a voice infrastructure and call records around the clock, sending automatic alerts if an infringement takes place.

Using the latest internet protocol (IP) technology, Proteus Fraud Guard examines call detail records, checks against system trigger points and sends alerts to the appropriate IT or network security manager. It has been designed to be tailored to the specific needs of an organisation and is easy to set up and manage. Its monitoring and reporting capabilities allow flexible management of a company’s telecoms costs by allowing it to establish cost limits for individual users, departments and cost centres and flag occurrences where those limits are breached.

The company says that unlike traditional reactive call management solutions, Proteus Fraud Guard offers high-quality, proactive on screen monitoring of call activity including incoming and outbound calls and network status. This is achieved through an intuitive graphical interface as it examines call detail records and checks continuously against system and custom trigger points, sending alarms and email alerts when necessary.

Andy Wilson, Sales and Marketing Director, CTI Group, comments, “Increasingly, service orientated organisations are looking for protection against misuse of their telecoms systems. Fraud Guard offers this in the most proactive form available and offers an additional level of control and management of their telecoms costs.”

The company adds ‘Proteus Fraud Guard is suitable for organisations of any size and can be managed by a single individual through to large facilities management control centres. It offers a host of benefits to organisations, including immediate warnings of potential fraud, monitoring of operator and support desk response times in a wallboard type display, reduction in costs by identifying premium rate calls and providing accurate billing projections, and identifying missed calls to improve customer service.’

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