CTI Group Launches Call Recording Solution

‘SmartRecord Go’ is the brand new premise-based call recording solution from CTI Group, the provider of ebilling and analytics, VoIP and call management applications. Designed specifically with resellers in mind, the solution’s principle end users are smaller businesses, who increasingly are finding it necessary to record calls to address matters including dispute resolution, training and quality monitoring, as well as call regulation. Among such SMEs are small to medium IFAs who face new call recording regulations coming into effect in March 2009.

SmartRecord Go is an entry level, scalable call recording solution which does not require any expensive hardware to operate on. Capable of recording 4 -120 lines, it also delivers excellent storage capacity, allowing authorised members of staff to listen in to calls at anytime from anywhere on the network. It also gives chance for 1,000,000 calls to be stored and retrieved. All recordings are encrypted, thus enhancing the security of the digital data. Individual digital signatures to each recording further negate the possibility of accidental human error.

Andy Wilson, CTI Group’s VP Sales and Marketing comments; “Call recording is becoming more of a necessity even for the smaller sized business. In an ever increasing ‘claim culture’, there is a real need for smaller businesses to protect themselves by keeping a record of calls being made on their network. They also need a solution that gives optimum functionality without breaking the bank. With Smart Record Go, resellers now have the ideal solution to complement their existing portfolio giving added appeal to SME customers.”

SmartRecord Go allows for easy implementation for both the reseller and business user, with the full process taking less then 30 minutes. By connecting SmartRecord Go on site, directly to their BT termination equipment, users do not require specialised equipment to get the solution up and running. With an impressive functionality specification, SmartRecord Go is competitively priced and stands as the most cost effective solution on the market.

“We are resetting the industry bar with this new tool. Compared to similar products on the market, we are giving chance for users to add a protective layer to their telephony system with ease,” enthuses Wilson. “SmartRecord Go gives a complete call recording package from the off, compared with similar tools on the market which require software updates which come at a hefty additional cost – something the smaller sized companies of this world simply cannot incur.”

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