CTI Group has announced the launch of its SmartRecord voice recorder saying it is a new generation of hybrid voice recording systems capable of integrating with both TDM and IP telephony systems.
The company continues, “SmartRecord is a feature-rich and resilient voice recorder, based on proven technology already deployed in many blue-chip companies world wide. It is delivered to the channel with attractive margins and an extremely competitive end user price, whilst using advanced technology to provide high-end features such as a web browser interface for search, playback and administration.
SmartRecord can record up to 256 concurrent channels from mixed input, with ultimate reliability and stability, in non-stop recording environments, ideal where conversation playback is a mission critical for liability and dispute resolution, verification and compliance, and for training, quality and customer service monitoring.”
Adrian Burt, SVP Sales and Marketing for CTI Group comments, “CTI is the number one supplier of communications management solutions to the channel. Its Proteus range is now deployed in over 45 countries and many thousands of end user sites. Our pedigree in channel support, from a sales and post sales perspective, is second to none and we look forward to extending this same level of commitment to our new SmartRecord solution.”
“Voice recording is a competitive market. SmartRecord has been conceived following extensive market research and empathically listening to the needs of end users and our channels, many of whom were dissatisfied with extortionate prices and poor support. Our strategy and ethos is to be noticeably different, and we live by the rule that our partners will make more money, more often, and more easily, than they could with our competitors.”
CTI Group already have significant share in the market with their Proteus suite of Products including Enterprise, Trader and Office.
Charlie Whelpton, Director for Redwood stated: “We have been working very closely with CTI Group for a number of years now with their Proteus product. SmartRecord Voice Recording will allow us to create another differentiator in the market when we are talking to our existing and new clients. Due to the excellent product quality and support we already receive from CTI Group we are confident in adding SmartRecord to our portfolio and continuing to work with CTI Group.”
As a launch incentive to the channel, CTI Group is offering a state -of-the-art satellite navigation system to all salespeople who sell their first SmartRecord over 15 channels.