CTI Group, a leading provider of interactive communication management solutions, is partnering with Abacus Billing a leading provider of billing products and managed services for the telecommunications and utilities industry. The alliance sees CTI’s leading bill management solution portfolio available as an extension to Abacus Managed Service and Customer Care & Billing technology.
Abacus Billing is using CTI Group’s Analysis5 tool to extend its own web billing offering to provide more comprehensive online billing analysis and reports for its telco customers. With Analysis5 fully integrated with its own billing system, Abacus can now provide existing and future customers with one of the most functional and comprehensive billing offerings available.
Analysis5 is part of CTI Group’s billing portfolio which offers fast, intuitive analysis, giving telco customers access to information that enables them to manage and understand their telecom call spend and usage more effectively. The tools are typically provided by telcos as a non-price differentiator and have a proven track record in reducing churn and decreasing customer care costs
As a specialist in web-enabled solutions that make billing cost-effective and less time intensive, Abacus has customers throughout Europe, Asia Pacific, and the Americas in the telecommunications, utilities and retail sectors.
“The bill is a critical step in customer interaction for any telco and Abacus works with specialist partners to deliver the highest customer care and billing service possible.” explains Karl Wills, CEO Abacus Billing. “We pride ourselves on the accuracy, quality and presentation of our bills and CTI Group’s Analysis5 service helps us provide the most empowering and intuitive system.”
Andy Wilson, VP sales and marketing, CTI Group, adds: “The partnership will create a great deal of synergy as our solutions are complementary. We are already discussing how we can enhance the Abacus offering with CTI’s Dynamic Reports tool for additional customer benefit.”