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Customer experience must be considered when fighting toll-fraud

In a recent interview Tollring’s Tony Martino and Carl Boraman talk about the Channel’s role in tackling toll-fraud. The issue has been largely swerved by organisations in the Channel with noone really wanting to admit their customers have been breached. However, estimates still put toll-fraud at roughly twice the value of credit card fraud making it a huge issue.

In this short video Tollring explains the role of the Channel in fighting the toll-fraud issue and how they are helping partners fight the cause and deliver improved customer experience.

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David Dungay

Editor - Comms Business Magazine