The on-line analysis revealed impressive performance across all aspects of the Manchester-based business with 91% of respondents rating the sales team as excellent/good. Nimans’ Despatch and Parcel enquiry department earned high satisfaction with an 89% above average rating compared to just under 85% for the Technical Support division– the same high score awarded to the Accounts section.
Several other key areas also fell under the spotlight. For example almost 95% of customers rated Nimans’ product range as excellent or good with helpfulness of staff scoring an impressive 94%. Salesperson knowledge was rated at 87% above average and the quality of next day service was judged by 86% as excellent or good. The company’s Marketing department also performed well with 82% high satisfaction.
“We strive to provide the best possible service to all our customers and overall the results were very positive in all areas questioned. I am proud of the efforts made by all and the continuing growth the business is enjoying,” explained Chairman Julian Niman.
He continued: “2006 was a very strong year for us with turnover increasing to over £56 million and we feel the company is ideally placed to make even further progress throughout this year. We have also secured several high profile industry awards as we continue to base our success on providing the highest levels of customer service. This survey illustrates the hard work and dedication put in by all departments.”
Nimans’ customers enjoy next day delivery from placing an order as late as 6.30pm as well as a host of other benefits such as pre and post sales technical support and extremely high stock levels.
Julian added: “Constructive customer feedback has been invaluable in advancing our service levels over the years. We genuinely value the views of our customers as we recognise they are the most important part of our business. There were just a handful of suggestions for improvement highlighted in the survey which we will carefully consider to ensure Nimans delivers an even greater service in the future.”