Daisy Distribution continues to set the pace within the channel after topping O2’s recent Customer Service Index (CSI) survey.
The survey, which covers all elements of a customer’s interaction with the network as well as its ‘designated partner’ score over a rolling 12 month basis, scored the Centre of Excellence distributor with an average of 71%, putting it far ahead of the average of its closest competitors and considerably higher than the overall distribution average.
The results reflect the hard work done by the firm to enhance the end user contact on all networks through its partners, which culminated in being awarded the O2 Distribution Partner of the Year for 2013.
Dave McGinn, Managing Director of Daisy Distribution, said: “The results are testament to the quality of our partners and their skills and commitment in achieving excellence in customer management.
“While this score is only attributable to O2, our model is to work with our partners on all networks and together achieve the same high standards through the delivery of a clear and consistent strategy and the provision of customer management tools and resources.
“We are looking to thank and recognise our partners for their achievement and compliment their ability to once again prove to be the best in the channel.”
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